Which plan is right for you?

Have a look and see which plan suits your personality.

Electricity Plans

Fixed Adder

Wholesale rates + a usage fee

"Don’t have a lot – but happy with what I’ve got"

Learn More

Anytime

Wholesale rates and a fixed monthly fee

"Down with the light-switch police"

Learn More

Natural Gas Plans

Fixed

100% Fixed Rate, never changes

"It means no worries - a problem free philosophy"

Learn More

Blended

50% fixed 50% market rates

"Slow n' steady wins the race"

Learn More Compare Rates

Monthly Fixed Dollar

Budget billing without the annual true-up

"I was born to budget"

Learn More
x

Is AnyTime Electricity® right for you?

Use our nifty tool to find out what your bill would have been on the wholesale market rate based on your usage profile. If we don't have the months matching your current bill, please try a previous bill.

Numbers don't lie

See for yourself. We take the unbiased 20 year historic utility rates to create a trend line. Then we further take those rates (including those good ol' low 6c/m3 days) and weight it against the colder seasons, because that's when you really use most of your gas. These numbers together can help guide you in a comparison of current rates.

Last Point on Trend Line

c/m3

20 Year Consumption
Weighted Utility Rate

c/m3

Our Rates

We want to ensure you have the information you need to make the right decision for your household. Below, you can enter your postal code and get an accurate estimate of your rates. And, remember, we don't charge any cancellation fees for our 5-year AnyTime Electricity® plan, making it virtually commitment free.

Here, you can find the wholesale market rates for Ontario as posted by the Independent Electricity System Operator

Rate valid until 12 noon EST

Here, you can find the market's current Natural Gas rates for your utility as posted by the Ontario Energy Board

Frequently Asked Questions

Got a question? There's a pretty good chance someone else had the same one. Have a look through this collection - it may just save you a phone call!

How is RiteRate different than my Local Distribution Company ("LDC")?

Your LDC owns the "wires" that deliver electricity to your home or business. There are over 70 LDCs in Ontario and they each have a monopoly in the area they serve. Unless you sign an electricity agreement with a retailer like RiteRate, your LDC will sell you electricity at the Regulated Price Plan ("RPP") that is set and reset by the Ontario government every May 1 and November 1. If you sign an agreement with a retailer like RiteRate, the price you pay will be determined by the terms of the agreement.

What are Time-Of-Use ("TOU") Rates?

Most customers on the RPP pay Time-Of-Use rates, which involve three-tiered pricing. Customers pay the highest rate during the hours of the day when demand is greatest, a mid-peak rate during shoulder hours, and the lowest rate during hours when demand is the lowest. All Ontarian's are being migrated to Time-Of-Use pricing, enabled by the installation of "smart meters". According to the Ontario Energy Board, a typical homeowner uses 18% electricity on-peak, 17% mid-peak, and 65% off-peak.

What is the Hourly Ontario Energy Price ("HOEP")?

The Hourly Ontario Energy Price (HOEP) is the hourly price that is charged by the Independent Electricity System Operator ("IESO") to the LDCs, other than non-dispatchable loads and self-scheduling generators. HOEP becomes the basis of the commodity charges in the retail electricity market if customers receive their electricity from their LDC directly under the RPP, rather than from a licensed retailer.

What is the Global Adjustment?

The Global Adjustment is the difference between the spot market price of electricity (ie. HOEP) and the rates paid to regulated and contracted generators. Because the market price for electricity fluctuates, this Global Adjustment also changes. If the market price of electricity is lower than the regulated and contracted rates, the Global Adjustment will be a charge to consumers because it covers the additional costs of energy contracts and regulated generation. If the market price is higher, the Global Adjustment is a credit to consumers.

The Global Adjustment also includes the cost of OPA conservation and demand management programs and any OEB approved costs incurred by utilities to achieve their mandatory conservation and demand reduction targets.

What happens to the Global Adjustment if I sign an electricity agreement?

Everyone pays their share of the Global Adjustment. For consumers without a retail agreement, it is included in the RPP. If you sign up with a retailer, their rate typically will not include the Global Adjustment and it will be broken out as a separate line item on your electricity bill.

What is causing electricity rates to rise?

There are a variety of factors that determine electricity prices. However, the primary reason for the steady increase in prices is the Ontario Government's push to replace some large-scale, inexpensive generation facilities with more expensive generation, including renewables. Going green isn't free. This is reflected in an increasing Global Adjustment line item on your electricity bill.

How will I benefit with RiteRate's AnyTime Electricity® Plan?

Let's start with convenience. Paying the same price each hour during the day rather than the government's tiered pricing means you can do the laundry or run the dishwasher on your own schedule with no cost impact. You might also save money if, compared to the average consumer, you use a higher percentage of your electricity during on-peak or mid-peak periods.

Is there any penalty to cancel my AnyTime Electricity® agreement?

Electricity agreements can always be cancelled for free within 30 days of receiving your first bill with the agreement rate listed. For any agreement that is signed up after January 1st 2017, your agreement can be cancelled for free within 30 days of receiving your second bill. After that period, the applicable regulated termination charges apply.

What happens if I move?

If you move to a location that RiteRate is able to supply, we will transfer the agreement, at no cost to you, to your new location. Or, you can always cancel it for free. We do ask that you notify us prior to your move and provide evidence of your move.

Is there anything I need to do to switch to RiteRate from another retailer?

Your current retailer will typically send you a renewal package towards the end of your agreement but, unlike natural gas agreements, electricity agreements cannot be automatically renewed. So, provided your agreement with another retailer is coming to an end you are free to switch to RiteRate.

What happens if I have a conflicting supply arrangement?

Any agreement you have with another retailer must be cancelled with them before we enroll your account with the LDC. Otherwise, your account will be switched to us and your LDC will notify the other retailer, who then has 30 days to follow up with you to enforce the Terms & Conditions of their agreement.

How will my Utility bill change?

You won't receive an extra bill if you sign up with RiteRate. We pay the LDC to bill the price that you've signed up for on their bill. So, you continue to pay them and if you're on pre-authorized payment, nothing changes. That's also why there is no credit card information required during the online sign-up process.

RiteRate has sold fixed-rate natural gas for so long. Why has RiteRate waited so long to sell electricity?

Until recently, we weren't convinced that we could structure an offer that would benefit customers. However, the structure of the Regulated Price that is set by the Ontario Government every May 1 and November 1, and the province-wide adoption of smart meters, has changed our opinion and given us a reason to introduce our AnyTime Electricity® and variable electricity products.

Will my privacy be protected?

We will respect your privacy and will never release your email address or personal information to any non-affiliated third party, unless you are signing up with RiteRate as a member of their program. It won't be used for anything beyond the confines of our group of companies. Our Privacy Policy addresses this in further detail.

Will RiteRate mail me an agreement?

Our business is built around online sign-ups because that's how we keep our overhead low and offer a great price. However, if you're really stuck, we will mail you out an agreement if you wish.

What if I have a complaint?

While RiteRate does not employ residential door-to-door agents, if another company’s doorknocker's aggressiveness makes you uncomfortable, or if you are concerned about the accuracy of their information, don't be afraid to question it or complain. Here's how to go about it:

  • Get the badge number or request a business card (all doorknockers must carry a valid identification badge and are legally required to provide a business card).
  • Contact the doorknocker's employer and allow them the opportunity to respond to your complaint.
  • Give us a call if you have further questions, toll free at 1-877-866-8056.
  • Or call the Ontario Energy Board (OEB) toll free at 1-877-632-2727, or in Toronto at 416-314-2455.

If rates fall, can I cancel my RiteRate agreement for free then sign up again for a lower rate?

Under Ontario law, there is no penalty for cancelling your agreement with us (or with any natural gas marketer, for that matter), as long as you do it within 10 calendar days of signing. After that, you may terminate the agreement for free within 30 days of receiving your second bill. The reason being we typically commit to purchase our natural gas supply at a fixed rate for a term that matches the entire 1, 3 or 5 year term of your agreement (commonly referred to as ‘hedging’) when it was sold to you on your sign up date. Now, let's say the market cost of natural gas falls due to circumstances beyond our control, such as weather, crude oil prices, economic recession, etc. As much as we'd love it to be otherwise, our supplier doesn't reduce the cost of the natural gas we committed to purchase for your agreement. It's only fair that fixed means fixed. After all, you wouldn't want us calling to increase your rate when our offer to new customers goes up, would you? Hopefully this explains why our initial agreement with you will override any subsequent sign-ups you might complete in hopes of receiving a lower rate.

What happens if I move to a new location?

We require 30 days' advance notice if you are moving and, in most cases, our agreement goes with you. When transferring your agreement to a new location, please call your utility prior to your move and request a ‘seamless transfer’ of the agreement. Please also give us a call and provide us with your new contact information. However, if you will not be responsible for paying a natural gas bill at your new location, or you are not in an area we serve, our agreement will terminate for free on the date you move out. If this is the case, we do ask to see two things: 1) the first page of your Purchase & Sale agreement as proof that your house has been sold and, 2) documentation to support where you are moving and why the agreement cannot go with you.

If your agreement was signed after January 1, 2011, you do have an option to cancel it for free if you don't want to take it with you. This request must be in writing, received by us at least 30 days prior to your move date. We do request that you provide us with a document evidencing your move.

What happens if my current agreement ends a month or two prior to my RiteRate start date?

First of all, don't worry – you will not be without natural gas. What happens is this: From the time one agreement ends to the date the other begins, you are automatically billed at the three-month variable market rate of your Utility (Enbridge or Union Gas).

Is there anything I need to do to switch to RiteRate from another marketer?

This is one of the most common questions we get.

Your current marketer is legally required to send you a renewal package, no less than 60 days and no more than 120 days, prior to the end of your agreement. Here's where so many homeowners make a mistake – in the renewal package there is a renewal cancellation form that you MUST fill out and return to your current marketer within 30 days of receiving it. Otherwise, they will automatically renew your agreement for one year, typically at your current rate. We strongly encourage customers to provide their cancellation notice by email in order to create a date-stamped record for themselves, just in case the cancellation form gets lost. Finding yourself automatically renewed doesn't mean you're automatically out of luck. You can cancel the automatic renewal any time you're fortunate enough to notice it! If you entered into an agreement after January 1st 2017, your agreement cannot be automatically renewed.

What happens if RiteRate cannot start my agreement due to a conflicting supply arrangement?

Any agreement you have with another marketer must be cancelled before your Utility will allow your new agreement with us to be activated. Or, your utility may accept our enrolment, but notify your current marketer (if their agreement isn't over) that you have signed a conflicting agreement. This allows them 30 days to follow up with you, and yes, we will cancel our agreement for free if you're stuck with someone else.

If, for reasons of conflict, your utility will not accept our enrollment, we'll try again in three months. If it's still a no-go, we'll cancel your agreement – no charge. And once you're finally free of any obligations to your current marketer, you can head to riterate.ca and sign up again in a matter of minutes.

How is RiteRate different than my Utility (Enbridge or Union Gas)?

Our province has two major Utilities, and they own the pipes that distribute natural gas in Ontario to your home or business. Enbridge is one, Union Gas the other. These companies have monopolies in the areas they serve (i.e. there is only one natural gas pipe in your street), so you cannot choose your Utility company.

Your local Utility charges you the "going market price" for natural gas in Ontario and their rate changes every 3 months. That's why their price fluctuates so much – like a variable-rate mortgage. Whatever the market does, the Utility follows. We charge a fixed rate that is set at the beginning of an agreement and remains the same regardless of market changes in the price of natural gas.

People who sign a fixed-rate agreement believe that over long periods of time the price of natural gas in Ontario will rise, and by locking in today's price they will save money over the term of the agreement. The trick is to fix your rate when prices are low, which is certainly the case today.

Which rate should I choose?

  • If prices are at or near the bottom of the price cycle, consider a Fixed-Rate agreement.
  • If prices appear to be at a peak, consider a Blended-Rate agreement or staying with the variable market rate of your Utility until there is a better time to lock in.
  • If you like your utility’s budget billing option, but don’t like the annual true-up at the end of the year, consider our Monthly Fixed Dollar program – all the comforts of budget billing, without the annual true up.

For the average homeowner, every cent per cubic metre saved on the price of natural gas adds up to approximately $24.00 a year.

What do I need to know about Transportation?

If you receive a bill from Enbridge, the marketer has a choice to let Enbridge charge you for the Transport or to charge you themselves. We choose to let Enbridge manage and charge you for the Transport at their variable rate that is approved by the Ontario Energy Board every three months – so there is regulatory oversight. Many of our competitors choose to provide and charge you for the Transport at a VARIABLE rate that they set, and which they can increase at any time during the term of the agreement. Our competitors' Transport is typically at a higher rate than that of Enbridge, and that means additional risk and cost to you.

In Union Gas Southern territory, the marketer must provide and charge you for the Transport. We FIX the Transport so our rate is truly an all-in fixed rate. Again, many of our competitors choose to charge you VARIABLE Transport, which they can increase at their discretion any time during the term of the agreement.

How will my Utility bill change?

You won't receive an extra bill if you sign up with RiteRate. We pay your Utility (either Enbridge or Union Gas) to bill the rate that you've locked in with us on their bill. So, you continue to pay them, and if you're on pre-authorized payment nothing changes. That's also why there is no credit card information required during the online sign-up process.

Do your rates qualify for Budget Billing?

Budget Billing (BBP), also referred to as Equal Billing, is your Utility's program – not ours. With BBP, the Utility charges you the same amount each month during the year but keeps track of how much you've paid on BBP versus what you would have paid if you weren't on BBP (shown each month on your bill). Once a year, typically in July, the Utility "trues up" the amount you've over- or underpaid them over the course of the year, resulting in a one-time credit or debit on your bill. If you subscribe to the Utility's Budget Billing program, and you sign an agreement with RiteRate, you will continue on Budget Billing unless you ask your Utility to be removed from the program.

How can I be sure my supply will be secure?

We purchase our natural gas from one of Canada's 50 largest publicly traded companies with a legacy of over 50 years in the energy business. We buy the gas from them and ship it to the Utility, who delivers it to you. Safe, sound and secure. And, you can take comfort in the fact that every agreement we sell is supported by a purchase of the natural gas for the entire term of the agreement (industry jargon refers to it as "hedging"). We do not speculate, which ensures that you will never have to worry that your fixed rate won't be honoured.

Do you serve larger volume customers?

We certainly do – in fact, we count many condominium buildings and other commercial establishments among our valued customers. If you are a business customer consuming more than 50,000 m3 of natural gas per year, call us for a custom quotation at 1-877-866-8056.

Will my privacy be protected?

We will respect your privacy and will never release your email address or personal information to any non-affiliated third party, unless you are signing up with RiteRate as a member of their program. It won't be used for anything beyond the confines of our group of companies. Our Privacy Policy addresses this in further detail.

Will RiteRate mail me out an agreement?

Our business is built around online sign-ups because that's how we keep our overhead low and offer a great rate. However, if you're really stuck, yes, we will mail you an agreement.

What if I have a complaint?

While RiteRate does not employ residential door-to-door agents, if another company’s doorknocker's aggressiveness makes you uncomfortable, or if you are concerned about the accuracy of their information, don't be afraid to question it or complain. Here's how to go about it:

  • Get the badge number or request a business card (all doorknockers must carry a valid identification badge and are legally required to provide a business card).
  • Contact the doorknocker's employer and allow them the opportunity to respond to your complaint.
  • Give us a call if you have further questions, toll at free 1-877-866-8056.
  • Or call the Ontario Energy Board (OEB) toll free at 1-877-632-2727, or in Toronto at 416-314-2455.